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ZOLON ALLIANT, LLC
ROCKVILLE, MD, 20850
Unclaimed
Minority Owned
Subcontracting experience
1 record from government sources. Past participation is not evidence of current teaming interest.
| Role | Agency | Description | Vehicle | Obligated | Action date | Period |
|---|---|---|---|---|---|---|
| Subcontractor | Department of Homeland Security | THE SCOPE OF WORK DETAILED IN THIS DOCUMENT IS TO PROVIDE EPROCESSING TECHNICAL HELP DESK SUPPORT SERVICES (THDSS) FOR THE DEPARTMENT OF HOMELAND SECURITY (DHS), U.S. CITIZENSHIP AND IMMIGRATION SERVICES (USCIS), EXTERNAL AFFAIRS DIRECTORATE (EXA). THIS INCLUDES PROVIDING TECHNICAL ASSISTANCE TO APPLICANTS THROUGH TELEPHONE, WEB FORM, LIVE CHAT, AND EMAIL. THE CONTRACTOR MUST ENSURE THAT ALL INQUIRIES ARE PROPERLY RECORDED AND RESOLVED, WITH A FOCUS ON RESOLVING 52,000-60,000 SERVICE ITEM TICKETS PER MONTH. THE CONTRACTOR MUST ALSO MAINTAIN A QUALIFIED BILINGUAL STAFF AND ADHERE TO PERFORMANCE STANDARDS AND QUALITY CONTROL MEASURES. ADDITIONALLY, THE CONTRACTOR IS RESPONSIBLE FOR MANAGING GOVERNMENT-FURNISHED PROPERTY AND SUPPORTING PROCESS IMPROVEMENT INITIATIVES. PCIGS-23-ZOLON-USCIS-15018 Parent award context Parent award agency: Department of Homeland Security · U.S. Citizenship and Immigration Services Parent award NAICS: 541513 Parent award performance state: MD Parent award description: PROVIDE DEPARTMENT OF HOMELAND SECURITY (DHS), US CITIZENSHIP AND IMMIGRATIONS SERVICES (USCIS), EXTERNAL AFFAIRS DIRECTORATE (EXA) WITH TECHNICAL HELP DESK SUPPORT SERVICES (THDSS). View parent award on USAspending | — | $581,856 | Feb 1, 2022 | — – — |
Contract vehicles are shown only when present in the source record. Linked award numbers and vehicles open the authoritative record on USAspending.gov.