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SONA NETWORKS LLC
BALTIMORE, MD, 21201
UnclaimedClaim this profile (free)
HUBZoneMinority Owned
Prime contracting experience
10 records from government sources. Past participation is not evidence of current teaming interest.
| Role | Agency | Description | Vehicle | Obligated | Action date | Period |
|---|---|---|---|---|---|---|
| Prime | Department of Commerce Office of the Secretary | OFMS INFORMATION TECHNOLOGY APPLICATION AND INFRASTRUCTURE SUPPORT SERVICES | 1331L523D13OS0037USAspending | $7,472,188 | Sep 21, 2026 | Aug 1, 2024 – Jul 31, 2027 |
| Prime | Department of Transportation Pipeline and Hazardous Materials Safety Administration | ADDITIONAL IT SUPPORT FOR ITEMS NOT COVERED BY THE DOT INFRASTRUCTURE & OPERATIONS (I&O) CONTRACT | 693JJ319A000014USAspending | $1,925,924 | Sep 8, 2026 | Sep 26, 2022 – Sep 29, 2027 |
| Prime | Department of Commerce Office of the Secretary | 2026 CENSUS TEST APPLICATION DEVELOPMENT | 1331L523D13OS0037USAspending | $16,259,929 | Jun 17, 2026 | Sep 23, 2025 – Sep 22, 2026 |
| Prime | Department of Transportation Federal Motor Carrier Safety Administration | FIRM-FIXED PRICE, BASE PLUS 4 OPTION YEARS PERIOD OF PERFORMANCE: SEPTEMBER 23, 2020 THROUGH SEPTEMBER 23, 2025 SPEND PLAN NUMBER: FY20-R-053 | 693JJ319A000014USAspending | $5,421,304 | Jun 13, 2025 | Sep 24, 2020 – Sep 27, 2025 |
| Prime | Department of Commerce Office of the Secretary | INFORMATION TECHNOLOGY APPLICATION AND INFRASTRUCTURE SUPPORT SERVICES. | 47QTCB21D0319USAspending | $4,628,673 | May 8, 2025 | Jul 1, 2022 – Jul 31, 2024 |
| Prime | Department of Transportation Pipeline and Hazardous Materials Safety Administration | ADF TO ANGULAR ROADMAP EXECUTION/IMPLEMENTATION. | 693JJ319A000014USAspending | $1,146,198 | Oct 30, 2024 | Sep 30, 2023 – Oct 31, 2024 |
| Prime | Department of Transportation Pipeline and Hazardous Materials Safety Administration | PHMSA'S FIELD OPERATIONS MOBILE INSPECTION MANAGEMENT SYSTEM (MIMS) | 693JJ319A000014USAspending | $3,544,336 | Aug 19, 2024 | Sep 30, 2023 – Sep 29, 2025 |
| Prime | Department of Commerce Office of the Secretary | PURCHASE OF INFORMATION TECHNOLOGY APPLICATION AND INFRASTRUCTURE SYSTEM SUPPORT SERVICES FROM GSA STARS II. | GS00Q17GWD2299USAspending | $1,695,031 | Nov 10, 2022 | Sep 1, 2021 – Jun 30, 2022 |
| Prime | Department of Transportation Pipeline and Hazardous Materials Safety Administration | FIREWORKS APPROVALS APPLICATION DEVELOPMENT - BPA CALL | 693JJ319A000014USAspending | $1,299,080 | Sep 24, 2022 | Sep 24, 2022 – Sep 29, 2023 |
| Prime | Department of Commerce Office of the Secretary | IT AND TELECOM - INTEGRATED HARDWARE/SOFTWARE/SERVICES SOLUTIONS, PERDOMINATELY SERVICES | GS00Q17GWD2299USAspending | $3,595,038 | Apr 14, 2022 | Aug 19, 2019 – Sep 15, 2021 |
Contract vehicles are shown only when present in the source record. Linked award numbers and vehicles open the authoritative record on USAspending.gov.
Subcontracting experience
48 records from government sources. Past participation is not evidence of current teaming interest.
| Role | Agency | Description | Vehicle | Obligated | Action date | Period |
|---|---|---|---|---|---|---|
| Subcontractor | Department of Transportation | SUBCONTRACTOR TO PROVIDE OPERATIONAL AND ENGINEERING SUPPORT FOR THE DOT TCLOUD ENVIRONMENT. THIS ENVIRONMENT INCLUDES PLATFORMS, SYSTEMS, STORAGE, AS WELL AS COMMUNICATIONS AND COLLABORATIONS. P010294800 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: THIS TASK ORDER IS ISSUED FOR THE T-CLOUD SUPPORT SERVICES AGAINST IDIQ CONTRACT # 693JK420D500002, COVERING THE BASE PERIOD OF APRIL 6, 2026 THROUGH OCTOBER 31, 2026 INCLUDING TWO 2 OPTION PERIODS WITH A TOTAL POP OF 04/6/2026 - 07/08/2028. View parent award on USAspending | 693JK420D500002USAspending | $947,567 | Jul 1, 2026 | — – — |
| Subcontractor | Department of Homeland Security | IN SUPPORT OF NEON II PRIME AWARD 70SBUR26F00000002 PO20260165 Parent award context Parent award agency: Department of Homeland Security · U.S. Citizenship and Immigration Services Parent award NAICS: 541512 Parent award performance state: VA Parent award description: TASK ORDER AWARD FOR INFORMATION TECHNOLOGY USER AND FIELD OPERATIONS SUPPORT (NEON) II FOR U.S. CITIZENSHIP AND IMMIGRATION SERVICES (USCIS), INFORMATION TECHNOLOGY FIELD SUPPORT DIVISION (ITFSD) View parent award on USAspending | 47QTCK18D0060USAspending | $1,817,466 | Apr 24, 2026 | — – — |
| Subcontractor | Department of Transportation | THE SUBCONTRACTOR SHALL PERFORM (AND/OR TEAMWORK WITH FEDERAL STAFF) ALL INFORMATION TECHNOLOGY ACTIVITIES IN THE MANAGEMENT / PROJECT MANAGEMENT, SERVICE DESK SUPPORT, ENGINEERING SUPPORT, SERVER/SYSTEM SUPPORT, TROUBLESHOOTING, SECURITY OPERATIONS, AND SOFTWARE DEVELOPMENT FIELDS TO FACILITATE THE MISSION OF THE FEDERAL HIGHWAY ADMINISTRATION’S FEDERAL LANDS OFFICES IN LAKEWOOD, CO. P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: THIS IS A NEW TASK ORDER AGAINST THE CURRENT DOT CIO IT SHARED SERVICES CONTRACT FOR TECHNICAL INFRASTRUCTURE SUPPORT AT THE WESTERN AND EASTERN FEDERAL LANDS PROGRAM OFFICE (CFL/WFL). SERVICES RENDERED INCLUDE OPERATING AND MAINTAINING MISSION ESSEN View parent award on USAspending | 693JK420D500002USAspending | $608,102 | Feb 16, 2026 | — – — |
| Subcontractor | Department of Transportation | PROVIDE TECHNICAL LEADERSHIP WORKING IN TANDEM WITH THE EITSS PMO TASK ORDER TEAM TO OVERSEE AND COORDINATE ALL TECHNICAL WORK PERFORMED TO ENSURE CONSISTENCY, KNOWLEDGE SHARING, MEETING OF SERVICE LEVEL METRICS, AND SUPPORT REMEDIATION EFFORTS. P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: THIS IS A NEW TASK ORDER UNDER SAIC EITSS IDIQ 693JK420D500002 CONTRACT FOR CYBER SUPPORT SERVICES. ASSOCIATED WORK ORDER: CAS24002 View parent award on USAspending | 693JK420D500002USAspending | $361,150 | Feb 20, 2025 | — – — |
| Subcontractor | Department of the Treasury | SUBCONTRACT LABOR PO-0067164 Parent award context Parent award agency: Department of the Treasury · Internal Revenue Service Parent award NAICS: 541511 Parent award performance state: VA Parent award description: ENTERPRISE SYSTEMS TESTING (EST) CONTRACTOR SUPPORT SERVICES (CSS) View parent award on USAspending | GS35F694GAUSAspending | $1,319,008 | Jan 9, 2025 | — – — |
| Subcontractor | Department of Transportation | THE SUBCONTRACTOR WILL RELY ON THE SERVICE MANAGEMENT SYSTEM (I.E. REMEDY AND/OR OTHER PRODUCTS), TO SUPPORT ALL TASK AREAS, AS WELL AS ESTABLISHED WORK PROCESSES AND WORKFLOWS WHICH WILL REQUIRE CONSISTENT AND STRICT ADHERENCE TO OCIO ESTABLISHED WORK PROCESSES AND COLLABORATION WITH OCIO VENDOR PARTNERS THAT ARE RESPONSIBLE FOR THE INFRASTRUCTURE, END USER SUPPORT, TELECOMMUNICATIONS, AND ETC. AS WELL AS OTHER DOT PROGRAM OFFICES. P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: THIS IS NEW SAIC INFRASTRUCTURE TASK ORDER AND INCREMENTAL FUNDING IN THE AMOUNT OF $12,651,796.45 IS PROVIDED THROUGH 10/31/2024. View parent award on USAspending | 693JK420D500002USAspending | $4,620,979 | Aug 20, 2024 | — – — |
| Subcontractor | Department of Transportation | THE SUBCONTRACTOR SHALL PERFORM (AND/OR TEAMWORK WITH FEDERAL STAFF) ALL INFORMATION TECHNOLOGY ACTIVITIES IN THE MANAGEMENT / PROJECT MANAGEMENT, SERVICE DESK SUPPORT, ENGINEERING SUPPORT, SERVER/SYSTEM SUPPORT, TROUBLESHOOTING, SECURITY OPERATIONS, AND SOFTWARE DEVELOPMENT FIELDS TO FACILITATE THE MISSION OF THE FEDERAL HIGHWAY ADMINISTRATIONS FEDERAL LANDS OFFICES IN LAKEWOOD, CO. P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO PROVIDE INFRASTRUCTURE SUPPORT FOR WESTERN FEDERAL LANDS AND CENTRAL FEDERAL LANDS UNDER THE EITSS BPA. View parent award on USAspending | 693JK420D500002USAspending | $15,443 | Aug 19, 2024 | — – — |
| Subcontractor | Department of Transportation | THE SUBCONTRACTOR SHALL PERFORM (AND/OR TEAMWORK WITH FEDERAL STAFF) ALL INFORMATION TECHNOLOGY ACTIVITIES IN THE MANAGEMENT / PROJECT MANAGEMENT, SERVICE DESK SUPPORT, ENGINEERING SUPPORT, SERVER/SYSTEM SUPPORT, TROUBLESHOOTING, SECURITY OPERATIONS, AND SOFTWARE DEVELOPMENT FIELDS TO FACILITATE THE MISSION OF THE FEDERAL HIGHWAY ADMINISTRATIONS FEDERAL LANDS OFFICES IN LAKEWOOD, CO. P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO PROVIDE INFRASTRUCTURE SUPPORT FOR WESTERN FEDERAL LANDS AND CENTRAL FEDERAL LANDS UNDER THE EITSS BPA. View parent award on USAspending | 693JK420D500002USAspending | $584,486 | Aug 19, 2024 | — – — |
| Subcontractor | Department of Transportation | THE SUBCONTRACTOR SHALL PERFORM (AND/OR TEAMWORK WITH FEDERAL STAFF) ALL INFORMATION TECHNOLOGY ACTIVITIES IN THE MANAGEMENT / PROJECT MANAGEMENT, SERVICE DESK SUPPORT, ENGINEERING SUPPORT, SERVER/SYSTEM SUPPORT, TROUBLESHOOTING, SECURITY OPERATIONS, AND SOFTWARE DEVELOPMENT FIELDS TO FACILITATE THE MISSION OF THE FEDERAL HIGHWAY ADMINISTRATIONS FEDERAL LANDS OFFICES IN LAKEWOOD, CO. P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO PROVIDE INFRASTRUCTURE SUPPORT FOR WESTERN FEDERAL LANDS AND CENTRAL FEDERAL LANDS UNDER THE EITSS BPA. View parent award on USAspending | 693JK420D500002USAspending | $300,144 | Aug 19, 2024 | — – — |
| Subcontractor | Department of Homeland Security | DIR SUBK SOW - LABOR PO20230695 Parent award context Parent award agency: Department of Homeland Security · U.S. Citizenship and Immigration Services Parent award NAICS: 541512 Parent award performance state: DC Parent award description: IT SUPPORT SERVICES View parent award on USAspending | 47QTCK18D0060USAspending | $1,863,418 | Jun 3, 2024 | — – — |
| Subcontractor | Department of Transportation | THE SUBCONTRACTOR WILL RELY ON THE IT SERVICE MANAGEMENT SYSTEM (I.E. ITSM SYSTEM AND/OR OTHER PRODUCTS), TO SUPPORT ALL TASK AREAS, AS WELL AS ESTABLISHED WORK PROCESSES AND WORKFLOWS WHICH WILL REQUIRE CONSISTENT AND STRICT ADHERENCE TO OCIO ESTABLISHED WORK PROCESSES AND COLLABORATION WITH OCIO VENDOR PARTNERS THAT ARE RESPONSIBLE FOR THE INFRASTRUCTURE, END USER SUPPORT, TELECOMMUNICATIONS, ETC. AS WELL AS OTHER DOT PROGRAM OFFICES. P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: THE AWARD OF A NEW END USER SUPPORT TASK ORDER. View parent award on USAspending | 693JK420D500002USAspending | $2,167,607 | Sep 25, 2023 | — – — |
| Subcontractor | Department of the Treasury | TECHNICAL SUPPORT OF THE IRS EST BRIDGE 4 PROGRAM FOR SYSTEMS ACCEPTABILITY TESTING (SAT), FINAL INTEGRATION TESTING (FIT), PERFORMANCE AND CAPACITY TESTING, SECTION 508 COMPLIANCE TESTING, AND ASPECTS IT SECURITY RELATED TESTING. PO-0052850 Parent award context Parent award agency: Department of the Treasury · Internal Revenue Service Parent award NAICS: 541512 Parent award performance state: MD Parent award description: ENTERPRISE SYSTEMS TESTING View parent award on USAspending | 47QTCK18D0011USAspending | $1,202,362 | Sep 8, 2023 | — – — |
| Subcontractor | Department of Homeland Security | ACCOUNTS PAYABLE SUBS PO20230093 Parent award context Parent award agency: Department of Homeland Security · U.S. Citizenship and Immigration Services Parent award NAICS: 541512 Parent award performance state: DC Parent award description: IT SUPPORT SERVICES View parent award on USAspending | 47QTCK18D0060USAspending | $1,027,663 | Aug 30, 2023 | — – — |
| Subcontractor | Department of Defense | ENGINEERING & TECHNICAL SERVICES PO-0050206 Parent award context Parent award agency: Department of Defense · Department of the Army Parent award NAICS: 518210 Parent award performance state: MD Parent award description: TO 0001 UNDER IDIQ W911QX23D0007 FOR BIG DATA ANALYTICS SERVICES. View parent award on USAspending | W911QX23D0007USAspending | $1,027,176 | May 26, 2023 | — – — |
| Subcontractor | General Services Administration | SERVICES GDIT-04847 Parent award context Parent award agency: General Services Administration · Federal Acquisition Service Parent award NAICS: 541512 Parent award performance state: NC Parent award description: MANAGED APPLICATION, INFRASTRUCTURE, NETWORKING, ENTERPRISE, AND SECURITY SERVICES (MAINES) IN SUPPORT OF THE ENVIRONMENTAL PROTECTION AGENCY (EPA) View parent award on USAspending | 47QTCK18D0003USAspending | $197,983 | Apr 18, 2023 | — – — |
| Subcontractor | Department of Transportation | THE SUBCONTRACTOR TO PROVIDE ON-SITE IT SYSTEMS SUPPORT AND HELP DESK SERVICES FOR THE VEHICLE RESEARCH AND TEST CENTER (VRTC). PROVIDE HELP DESK SERVICES VIA PHONE, E-MAIL, AND WEB SOFTWARE, REVIEW AND RESPOND TO HELP-DESK REQUESTS THAT ARE CLASSIFIED AS PRIORITY WITHIN 2 HOURS OF RECEIPT AND RESPOND TO NON-PRIORITY CLASSIFIED REQUESTS WITHIN THE TIME FRAME ORIGINALLY REQUESTED. P010258978 Parent award context Parent award agency: Department of Transportation · National Highway Traffic Safety Administration Parent award NAICS: 541513 Parent award performance state: VA Parent award description: PROCUREMENT ACTION TO PUT IN PLACE A NEW TASK ORDER FOR ON-SITE IT SUPPORT SERVICES UNDER IDIQ CONTRACT 693JK4-20-D-500002. View parent award on USAspending | 693JK420D500002USAspending | $440,004 | Mar 27, 2023 | — – — |
| Subcontractor | Department of Transportation | THE SUBCONTRACTOR SHALL WORK THE TASK ORDER IN THIS AREA THAT INCLUDES THE OPERATION OF THE IT HELP DESK. THE IT HELP DESK RESPONSIBILITIES INCLUDE MANAGEMENT, OPERATION, AND ADMINISTRATION OF THE VOLPE CENTER DESKTOPS CONNECTED TO THE VOLPE CENTER NETWORK. P010258978 Parent award context Parent award agency: Department of Transportation · Immediate Office of the Secretary of Transportation Parent award NAICS: 541513 Parent award performance state: MA Parent award description: EITSS ENDUSER SUPPORT SERVICES. AWARDED WITH $0 OBLIGATED, SUBJECT TO THE AVAILABILITY OF FY23 FUNDS. View parent award on USAspending | 693JK420D500002USAspending | $532,676 | Nov 1, 2022 | — – — |
| Subcontractor | Department of Transportation | THE SUBCONTRACTOR WILL RELY ON THE SERVICE MANAGEMENT SYSTEM (I.E. REMEDY AND/OR OTHER PRODUCTS), TO SUPPORT ALL TASK AREAS, AS WELL AS ESTABLISHED WORK PROCESSES AND WORKFLOWS WHICH WILL REQUIRE CONSISTENT AND STRICT ADHERENCE TO OCIO ESTABLISHED WORK PROCESSES AND COLLABORATION WITH OCIO VENDOR PARTNERS THAT ARE RESPONSIBLE FOR THE INFRASTRUCTURE, END USER SUPPORT, TELECOMMUNICATIONS, AND ETC. AS WELL AS OTHER DOT PROGRAM OFFICES. SONA IS GOING TO PROVIDE A RESOURCE TO SUPPORT TECHNICAL WRITER - MID POSITION ON DOT EITSS PMO TO YEAR 2 TASK ORDER. P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: THE PURPOSE OF THIS REQUISITION IS TO ISSUE AND INCREMENTALLY FUND A NEW TASK ORDER UNDER SAIC CONTRACT 693JK420D500002 FOR PROGRAM OVERSIGHT SUPPORT FOR INFRASTRUCTURE OPERATIONS AND END USER SERVICES. View parent award on USAspending | 693JK420D500002USAspending | $37,260 | Aug 22, 2022 | — – — |
| Subcontractor | General Services Administration | SERVICES GDIT-04847 Parent award context Parent award agency: General Services Administration · Federal Acquisition Service Parent award NAICS: 541512 Parent award performance state: NC Parent award description: MANAGED APPLICATION, INFRASTRUCTURE, NETWORKING, ENTERPRISE, AND SECURITY SERVICES (MAINES) IN SUPPORT OF THE ENVIRONMENTAL PROTECTION AGENCY (EPA) View parent award on USAspending | 47QTCK18D0003USAspending | $1,797,261 | Jun 9, 2022 | — – — |
| Subcontractor | General Services Administration | SERVICES SRAS00241801 Parent award context Parent award agency: General Services Administration · Federal Acquisition Service Parent award NAICS: 541512 Parent award performance state: NC Parent award description: IGF::OT::IGF THE PURPOSE OF THIS TO IS TO DEVELOP AND OPERATE EPA'S INFRASTRUCTURE AND APPLICATION PLATFORMS TO BE RELIABLE, SECURE, AND TECHNOLOGICALLY ADVANCED. THE SERVICES OBTAINED UNDER THIS TO SUPPORT THE ENTIRETY OF EPA AT ALL GEOGRAPHIC LOCATIONS AND NUMEROUS RESEARCH FACILITIES ACROSS THE UNITED STATES (US) AND THE WORLD. View parent award on USAspending | GS00Q09BGD0055USAspending | $66,028 | Apr 20, 2022 | — – — |
| Subcontractor | Department of Transportation | THE SUBCONTRACTOR WILL RELY ON THE IT SERVICE MANAGEMENT SYSTEM (I.E. ITSM SYSTEM AND/OR OTHER PRODUCTS), TO SUPPORT ALL TASK AREAS, AS WELL AS ESTABLISHED WORK PROCESSES AND WORKFLOWS WHICH WILL REQUIRE CONSISTENT AND STRICT ADHERENCE TO OCIO ESTABLISHED WORK PROCESSES AND COLLABORATION WITH OCIO VENDOR PARTNERS THAT ARE RESPONSIBLE FOR THE INFRASTRUCTURE, END USER SUPPORT, TELECOMMUNICATIONS, ETC. AS WELL AS OTHER DOT PROGRAM OFFICES. €¢SUPPORT FOR SERVICE DESK OPERATIONS WHICH INCLUDES DOT€„¢S TELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPT P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO AWARD A TASK ORDER FOR EITSS END USER SUPPORT. View parent award on USAspending | 693JK420D500002USAspending | $156,549 | Mar 2, 2022 | — – — |
| Subcontractor | Department of Transportation | THE SUBCONTRACTOR WILL RELY ON THE IT SERVICE MANAGEMENT SYSTEM (I.E. ITSM SYSTEM AND/OR OTHER PRODUCTS), TO SUPPORT ALL TASK AREAS, AS WELL AS ESTABLISHED WORK PROCESSES AND WORKFLOWS WHICH WILL REQUIRE CONSISTENT AND STRICT ADHERENCE TO OCIO ESTABLISHED WORK PROCESSES AND COLLABORATION WITH OCIO VENDOR PARTNERS THAT ARE RESPONSIBLE FOR THE INFRASTRUCTURE, END USER SUPPORT, TELECOMMUNICATIONS, ETC. AS WELL AS OTHER DOT PROGRAM OFFICES. �SUPPORT FOR SERVICE DESK OPERATIONS WHICH INCLUDES DOT�S TELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPT P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO AWARD A TASK ORDER FOR EITSS END USER SUPPORT. View parent award on USAspending | 693JK420D500002USAspending | $438,055 | Mar 2, 2022 | — – — |
| Subcontractor | Department of Transportation | THE SUBCONTRACTOR WILL RELY ON THE IT SERVICE MANAGEMENT SYSTEM (I.E. ITSM SYSTEM AND/OR OTHER PRODUCTS), TO SUPPORT ALL TASK AREAS, AS WELL AS ESTABLISHED WORK PROCESSES AND WORKFLOWS WHICH WILL REQUIRE CONSISTENT AND STRICT ADHERENCE TO OCIO ESTABLISHED WORK PROCESSES AND COLLABORATION WITH OCIO VENDOR PARTNERS THAT ARE RESPONSIBLE FOR THE INFRASTRUCTURE, END USER SUPPORT, TELECOMMUNICATIONS, ETC. AS WELL AS OTHER DOT PROGRAM OFFICES. €¢ SUPPORT FOR SERVICE DESK OPERATIONS WHICH INCLUDES DOT€™S TELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPERATING ENVIRONMENT (COE) P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO AWARD A TASK ORDER FOR EITSS END USER SUPPORT. View parent award on USAspending | 693JK420D500002USAspending | $65,257 | Mar 2, 2022 | — – — |
| Subcontractor | Department of Transportation | THE SUBCONTRACTOR WILL RELY ON THE IT SERVICE MANAGEMENT SYSTEM (I.E. ITSM SYSTEM AND/OR OTHER PRODUCTS), TO SUPPORT ALL TASK AREAS, AS WELL AS ESTABLISHED WORK PROCESSES AND WORKFLOWS WHICH WILL REQUIRE CONSISTENT AND STRICT ADHERENCE TO OCIO ESTABLISHED WORK PROCESSES AND COLLABORATION WITH OCIO VENDOR PARTNERS THAT ARE RESPONSIBLE FOR THE INFRASTRUCTURE, END USER SUPPORT, TELECOMMUNICATIONS, ETC. AS WELL AS OTHER DOT PROGRAM OFFICES. �SUPPORT FOR SERVICE DESK OPERATIONS WHICH INCLUDES DOT�S TELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPERATING ENVIRONMENT (COE) P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO AWARD A TASK ORDER FOR EITSS END USER SUPPORT. View parent award on USAspending | 693JK420D500002USAspending | $113,378 | Mar 2, 2022 | — – — |
| Subcontractor | Department of Transportation | THE SUBCONTRACTOR WILL RELY ON THE IT SERVICE MANAGEMENT SYSTEM (I.E. ITSM SYSTEM AND/OR OTHER PRODUCTS), TO SUPPORT ALL TASK AREAS, AS WELL AS ESTABLISHED WORK PROCESSES AND WORKFLOWS WHICH WILL REQUIRE CONSISTENT AND STRICT ADHERENCE TO OCIO ESTABLISHED WORK PROCESSES AND COLLABORATION WITH OCIO VENDOR PARTNERS THAT ARE RESPONSIBLE FOR THE INFRASTRUCTURE, END USER SUPPORT, TELECOMMUNICATIONS, ETC. AS WELL AS OTHER DOT PROGRAM OFFICES. €¢SUPPORT FOR SERVICE DESK OPERATIONS WHICH INCLUDES DOT€™S TELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPT P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO AWARD A TASK ORDER FOR EITSS END USER SUPPORT. View parent award on USAspending | 693JK420D500002USAspending | $490,100 | Mar 2, 2022 | — – — |
| Subcontractor | Department of Transportation | THE SUBCONTRACTOR WILL RELY ON THE IT SERVICE MANAGEMENT SYSTEM (I.E. ITSM SYSTEM AND/OR OTHER PRODUCTS), TO SUPPORT ALL TASK AREAS, AS WELL AS ESTABLISHED WORK PROCESSES AND WORKFLOWS WHICH WILL REQUIRE CONSISTENT AND STRICT ADHERENCE TO OCIO ESTABLISHED WORK PROCESSES AND COLLABORATION WITH OCIO VENDOR PARTNERS THAT ARE RESPONSIBLE FOR THE INFRASTRUCTURE, END USER SUPPORT, TELECOMMUNICATIONS, ETC. AS WELL AS OTHER DOT PROGRAM OFFICES. €¢SUPPORT FOR SERVICE DESK OPERATIONS WHICH INCLUDES DOT€™S TELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPT P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO AWARD A TASK ORDER FOR EITSS END USER SUPPORT. View parent award on USAspending | 693JK420D500002USAspending | $152,140 | Mar 2, 2022 | — – — |
| Subcontractor | Department of Transportation | THE SUBCONTRACTOR WILL RELY ON THE IT SERVICE MANAGEMENT SYSTEM (I.E. ITSM SYSTEM AND/OR OTHER PRODUCTS), TO SUPPORT ALL TASK AREAS, AS WELL AS ESTABLISHED WORK PROCESSES AND WORKFLOWS WHICH WILL REQUIRE CONSISTENT AND STRICT ADHERENCE TO OCIO ESTABLISHED WORK PROCESSES AND COLLABORATION WITH OCIO VENDOR PARTNERS THAT ARE RESPONSIBLE FOR THE INFRASTRUCTURE, END USER SUPPORT, TELECOMMUNICATIONS, ETC. AS WELL AS OTHER DOT PROGRAM OFFICES. €¢SUPPORT FOR SERVICE DESK OPERATIONS WHICH INCLUDES DOT€™S TELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPERATING ENVIRONMENT (COE) P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO AWARD A TASK ORDER FOR EITSS END USER SUPPORT. View parent award on USAspending | 693JK420D500002USAspending | $93,076 | Mar 2, 2022 | — – — |
| Subcontractor | Department of Transportation | THE SUBCONTRACTOR WILL RELY ON THE IT SERVICE MANAGEMENT SYSTEM (I.E. ITSM SYSTEM AND/OR OTHER PRODUCTS), TO SUPPORT ALL TASK AREAS, AS WELL AS ESTABLISHED WORK PROCESSES AND WORKFLOWS WHICH WILL REQUIRE CONSISTENT AND STRICT ADHERENCE TO OCIO ESTABLISHED WORK PROCESSES AND COLLABORATION WITH OCIO VENDOR PARTNERS THAT ARE RESPONSIBLE FOR THE INFRASTRUCTURE, END USER SUPPORT, TELECOMMUNICATIONS, ETC. AS WELL AS OTHER DOT PROGRAM OFFICES. �SUPPORT FOR SERVICE DESK OPERATIONS WHICH INCLUDES DOT�S TELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPT P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO AWARD A TASK ORDER FOR EITSS END USER SUPPORT. View parent award on USAspending | 693JK420D500002USAspending | $136,980 | Mar 2, 2022 | — – — |
| Subcontractor | Department of Transportation | THE SUBCONTRACTOR WILL RELY ON THE IT SERVICE MANAGEMENT SYSTEM (I.E. ITSM SYSTEM AND/OR OTHER PRODUCTS), TO SUPPORT ALL TASK AREAS, AS WELL AS ESTABLISHED WORK PROCESSES AND WORKFLOWS WHICH WILL REQUIRE CONSISTENT AND STRICT ADHERENCE TO OCIO ESTABLISHED WORK PROCESSES AND COLLABORATION WITH OCIO VENDOR PARTNERS THAT ARE RESPONSIBLE FOR THE INFRASTRUCTURE, END USER SUPPORT, TELECOMMUNICATIONS, ETC. AS WELL AS OTHER DOT PROGRAM OFFICES. �SUPPORT FOR SERVICE DESK OPERATIONS WHICH INCLUDES DOT�S TELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPE P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO AWARD A TASK ORDER FOR EITSS END USER SUPPORT. View parent award on USAspending | 693JK420D500002USAspending | $168,208 | Mar 2, 2022 | — – — |
| Subcontractor | Department of Transportation | THE SUBCONTRACTOR WILL RELY ON THE IT SERVICE MANAGEMENT SYSTEM (I.E. ITSM SYSTEM AND/OR OTHER PRODUCTS), TO SUPPORT ALL TASK AREAS, AS WELL AS ESTABLISHED WORK PROCESSES AND WORKFLOWS WHICH WILL REQUIRE CONSISTENT AND STRICT ADHERENCE TO OCIO ESTABLISHED WORK PROCESSES AND COLLABORATION WITH OCIO VENDOR PARTNERS THAT ARE RESPONSIBLE FOR THE INFRASTRUCTURE, END USER SUPPORT, TELECOMMUNICATIONS, ETC. AS WELL AS OTHER DOT PROGRAM OFFICES. �SUPPORT FOR SERVICE DESK OPERATIONS WHICH INCLUDES DOT�S TELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPT P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO AWARD A TASK ORDER FOR EITSS END USER SUPPORT. View parent award on USAspending | 693JK420D500002USAspending | $288,359 | Mar 2, 2022 | — – — |
| Subcontractor | Department of Transportation | THE SUBCONTRACTOR WILL RELY ON THE IT SERVICE MANAGEMENT SYSTEM (I.E. ITSM SYSTEM AND/OR OTHER PRODUCTS), TO SUPPORT ALL TASK AREAS, AS WELL AS ESTABLISHED WORK PROCESSES AND WORKFLOWS WHICH WILL REQUIRE CONSISTENT AND STRICT ADHERENCE TO OCIO ESTABLISHED WORK PROCESSES AND COLLABORATION WITH OCIO VENDOR PARTNERS THAT ARE RESPONSIBLE FOR THE INFRASTRUCTURE, END USER SUPPORT, TELECOMMUNICATIONS, ETC. AS WELL AS OTHER DOT PROGRAM OFFICES. �SUPPORT FOR SERVICE DESK OPERATIONS WHICH INCLUDES DOT�S TELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPT P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO AWARD A TASK ORDER FOR EITSS END USER SUPPORT. View parent award on USAspending | 693JK420D500002USAspending | $149,708 | Mar 2, 2022 | — – — |
| Subcontractor | Department of Transportation | THE SUBCONTRACTOR WILL RELY ON THE IT SERVICE MANAGEMENT SYSTEM (I.E. ITSM SYSTEM AND/OR OTHER PRODUCTS), TO SUPPORT ALL TASK AREAS, AS WELL AS ESTABLISHED WORK PROCESSES AND WORKFLOWS WHICH WILL REQUIRE CONSISTENT AND STRICT ADHERENCE TO OCIO ESTABLISHED WORK PROCESSES AND COLLABORATION WITH OCIO VENDOR PARTNERS THAT ARE RESPONSIBLE FOR THE INFRASTRUCTURE, END USER SUPPORT, TELECOMMUNICATIONS, ETC. AS WELL AS OTHER DOT PROGRAM OFFICES. �SUPPORT FOR SERVICE DESK OPERATIONS WHICH INCLUDES DOT�S TELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPTELEPHONE DIRECTORY AND TELEPHONE OPERATION ADMINISTRATION THROUGH CUSTOMER SUPPORT REPRESENTATIVES AND CALL AGENTS WHO SUPPORT INCIDENT, KNOWLEDGE, PROBLEM, SERVICE REQUEST AND EVENT MANAGEMENT FOR IT SERVICES DELIVERED BY THE OCIO FOR THE COMMON OPT P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO AWARD A TASK ORDER FOR EITSS END USER SUPPORT. View parent award on USAspending | 693JK420D500002USAspending | $252,954 | Mar 2, 2022 | — – — |
| Subcontractor | Department of Transportation | THE OFFICE OF CHIEF INFORMATION OFFICER (OCIO) WILL DESIGN, BUILD, AND OPERATE A CONTINUOUS MONITORING-AS-A SERVICE (CMAAS) SOLUTION, INTEGRATION OF SOC VISIBILITY SUPPORT SYSTEMS, DATA VISIBILITY, TRANSPORT, AND TRANSFORM CAPABILITIES, IDENTITY CREDENTIAL MANAGEMENT, PRIVILEGE MANAGEMENT AND ACCESS CONTROL, AND INCIDENT RESPONSE AUTOMATION INTEGRATION. THE SUBCONTRACTOR WILL SUPPORT OCIO FOR ENGINEERING, OPERATING AND MAINTAINING THE OPERATIONAL SYSTEMS AND COMPONENTS IN SUPPORT OF THE S-83 CYBERSECURITY MISSION. THE FUNCTIONAL TASK AREAS WILL INCLUDE: SYSTEM ADMINISTRATION AND ENGINEERING; NETWORK ENGINEERING AND ADMINISTRATION; AND STORAGE ADMINISTRATION. P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO PROCURE CYBERSECURITY OPERATIONS SUPPORT SERVICES. View parent award on USAspending | 693JK420D500002USAspending | $715,116 | Jan 25, 2022 | — – — |
| Subcontractor | Department of Transportation | PROVIDE OPERATIONAL AND ENGINEERING SUPPORT FOR THE MANAGEMENT OF DOT ENDPOINTS. THIS INCLUDES DEVELOPING AND MAINTAINING THE DOT END USER COMPUTING IMAGE AND PROVIDING TIER 3 SUPPORT FOR END USER COMPUTING ISSUES. OPERATIONAL AND ENGINEERING SUPPORT THE CONFIGURATION, UPDATES, ADMINISTRATION, OPERATIONS AND MAINTENANCE OF SAS ENTERPRISE ANALYTICS PLATFORM, SOCRATA DATA MANAGEMENT, VISUALIZATION AND PUBLISHING TOOL, AND TABLEAU DATA VISUALIZATION AND INTERACTIVE TOOL. P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO AWARD A TASK ORDER FOR EITSS INFRASTRUCTURE SUPPORT SERVICES. View parent award on USAspending | 693JK420D500002USAspending | $119,463 | Nov 1, 2021 | — – — |
| Subcontractor | Department of Transportation | PROVIDE OPERATIONAL AND ENGINEERING SUPPORT FOR THE MANAGEMENT OF DOT ENDPOINTS. THIS INCLUDES DEVELOPING AND MAINTAINING THE DOT END USER COMPUTING IMAGE AND PROVIDING TIER 3 SUPPORT FOR END USER COMPUTING ISSUES. OPERATIONAL AND ENGINEERING SUPPORT THE CONFIGURATION, UPDATES, ADMINISTRATION, OPERATIONS AND MAINTENANCE OF SAS ENTERPRISE ANALYTICS PLATFORM, SOCRATA DATA MANAGEMENT, VISUALIZATION AND PUBLISHING TOOL, AND TABLEAU DATA VISUALIZATION AND INTERACTIVE TOOL. P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO AWARD A TASK ORDER FOR EITSS INFRASTRUCTURE SUPPORT SERVICES. View parent award on USAspending | 693JK420D500002USAspending | $1,911,638 | Nov 1, 2021 | — – — |
| Subcontractor | Department of Transportation | PROVIDE OPERATIONAL AND ENGINEERING SUPPORT FOR THE MANAGEMENT OF DOT ENDPOINTS. THIS INCLUDES DEVELOPING AND MAINTAINING THE DOT END USER COMPUTING IMAGE AND PROVIDING TIER 3 SUPPORT FOR END USER COMPUTING ISSUES. OPERATIONAL AND ENGINEERING SUPPORT THE CONFIGURATION, UPDATES, ADMINISTRATION, OPERATIONS AND MAINTENANCE OF SAS ENTERPRISE ANALYTICS PLATFORM, SOCRATA DATA MANAGEMENT, VISUALIZATION AND PUBLISHING TOOL, AND TABLEAU DATA VISUALIZATION AND INTERACTIVE TOOL. P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO AWARD A TASK ORDER FOR EITSS INFRASTRUCTURE SUPPORT SERVICES. View parent award on USAspending | 693JK420D500002USAspending | $734,022 | Nov 1, 2021 | — – — |
| Subcontractor | Department of Transportation | PROVIDE OPERATIONAL AND ENGINEERING SUPPORT FOR THE MANAGEMENT OF DOT ENDPOINTS. THIS INCLUDES DEVELOPING AND MAINTAINING THE DOT END USER COMPUTING IMAGE AND PROVIDING TIER 3 SUPPORT FOR END USER COMPUTING ISSUES. OPERATIONAL AND ENGINEERING SUPPORT THE CONFIGURATION, UPDATES, ADMINISTRATION, OPERATIONS AND MAINTENANCE OF SAS ENTERPRISE ANALYTICS PLATFORM, SOCRATA DATA MANAGEMENT, VISUALIZATION AND PUBLISHING TOOL, AND TABLEAU DATA VISUALIZATION AND INTERACTIVE TOOL. P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO AWARD A TASK ORDER FOR EITSS INFRASTRUCTURE SUPPORT SERVICES. View parent award on USAspending | 693JK420D500002USAspending | $14,945 | Nov 1, 2021 | — – — |
| Subcontractor | Department of Transportation | PROVIDE OPERATIONAL AND ENGINEERING SUPPORT FOR THE MANAGEMENT OF DOT ENDPOINTS. THIS INCLUDES DEVELOPING AND MAINTAINING THE DOT END USER COMPUTING IMAGE AND PROVIDING TIER 3 SUPPORT FOR END USER COMPUTING ISSUES. OPERATIONAL AND ENGINEERING SUPPORT THE CONFIGURATION, UPDATES, ADMINISTRATION, OPERATIONS AND MAINTENANCE OF SAS ENTERPRISE ANALYTICS PLATFORM, SOCRATA DATA MANAGEMENT, VISUALIZATION AND PUBLISHING TOOL, AND TABLEAU DATA VISUALIZATION AND INTERACTIVE TOOL. P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO AWARD A TASK ORDER FOR EITSS INFRASTRUCTURE SUPPORT SERVICES. View parent award on USAspending | 693JK420D500002USAspending | $2,043,117 | Nov 1, 2021 | — – — |
| Subcontractor | Department of Transportation | PROVIDE OPERATIONAL AND ENGINEERING SUPPORT FOR THE MANAGEMENT OF DOT ENDPOINTS. THIS INCLUDES DEVELOPING AND MAINTAINING THE DOT END USER COMPUTING IMAGE AND PROVIDING TIER 3 SUPPORT FOR END USER COMPUTING ISSUES. OPERATIONAL AND ENGINEERING SUPPORT THE CONFIGURATION, UPDATES, ADMINISTRATION, OPERATIONS AND MAINTENANCE OF SAS ENTERPRISE ANALYTICS PLATFORM, SOCRATA DATA MANAGEMENT, VISUALIZATION AND PUBLISHING TOOL, AND TABLEAU DATA VISUALIZATION AND INTERACTIVE TOOL. P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO AWARD A TASK ORDER FOR EITSS INFRASTRUCTURE SUPPORT SERVICES. View parent award on USAspending | 693JK420D500002USAspending | $1,904,606 | Nov 1, 2021 | — – — |
| Subcontractor | Department of Transportation | PROVIDE OPERATIONAL AND ENGINEERING SUPPORT FOR THE MANAGEMENT OF DOT ENDPOINTS. THIS INCLUDES DEVELOPING AND MAINTAINING THE DOT END USER COMPUTING IMAGE AND PROVIDING TIER 3 SUPPORT FOR END USER COMPUTING ISSUES. OPERATIONAL AND ENGINEERING SUPPORT THE CONFIGURATION, UPDATES, ADMINISTRATION, OPERATIONS AND MAINTENANCE OF SAS ENTERPRISE ANALYTICS PLATFORM, SOCRATA DATA MANAGEMENT, VISUALIZATION AND PUBLISHING TOOL, AND TABLEAU DATA VISUALIZATION AND INTERACTIVE TOOL. P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO AWARD A TASK ORDER FOR EITSS INFRASTRUCTURE SUPPORT SERVICES. View parent award on USAspending | 693JK420D500002USAspending | $1,226,686 | Nov 1, 2021 | — – — |
| Subcontractor | Department of Transportation | PROVIDE OPERATIONAL AND ENGINEERING SUPPORT FOR THE MANAGEMENT OF DOT ENDPOINTS. THIS INCLUDES DEVELOPING AND MAINTAINING THE DOT END USER COMPUTING IMAGE AND PROVIDING TIER 3 SUPPORT FOR END USER COMPUTING ISSUES. OPERATIONAL AND ENGINEERING SUPPORT THE CONFIGURATION, UPDATES, ADMINISTRATION, OPERATIONS AND MAINTENANCE OF SAS ENTERPRISE ANALYTICS PLATFORM, SOCRATA DATA MANAGEMENT, VISUALIZATION AND PUBLISHING TOOL, AND TABLEAU DATA VISUALIZATION AND INTERACTIVE TOOL. P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO AWARD A TASK ORDER FOR EITSS INFRASTRUCTURE SUPPORT SERVICES. View parent award on USAspending | 693JK420D500002USAspending | $230,769 | Nov 1, 2021 | — – — |
| Subcontractor | Department of Transportation | PROVIDE OPERATIONAL AND ENGINEERING SUPPORT FOR THE MANAGEMENT OF DOT ENDPOINTS. THIS INCLUDES DEVELOPING AND MAINTAINING THE DOT END USER COMPUTING IMAGE AND PROVIDING TIER 3 SUPPORT FOR END USER COMPUTING ISSUES. OPERATIONAL AND ENGINEERING SUPPORT THE CONFIGURATION, UPDATES, ADMINISTRATION, OPERATIONS AND MAINTENANCE OF SAS ENTERPRISE ANALYTICS PLATFORM, SOCRATA DATA MANAGEMENT, VISUALIZATION AND PUBLISHING TOOL, AND TABLEAU DATA VISUALIZATION AND INTERACTIVE TOOL. P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO AWARD A TASK ORDER FOR EITSS INFRASTRUCTURE SUPPORT SERVICES. View parent award on USAspending | 693JK420D500002USAspending | $474,847 | Nov 1, 2021 | — – — |
| Subcontractor | Department of Transportation | PROVIDE OPERATIONAL AND ENGINEERING SUPPORT FOR THE MANAGEMENT OF DOT ENDPOINTS. THIS INCLUDES DEVELOPING AND MAINTAINING THE DOT END USER COMPUTING IMAGE AND PROVIDING TIER 3 SUPPORT FOR END USER COMPUTING ISSUES. OPERATIONAL AND ENGINEERING SUPPORT THE CONFIGURATION, UPDATES, ADMINISTRATION, OPERATIONS AND MAINTENANCE OF SAS ENTERPRISE ANALYTICS PLATFORM, SOCRATA DATA MANAGEMENT, VISUALIZATION AND PUBLISHING TOOL, AND TABLEAU DATA VISUALIZATION AND INTERACTIVE TOOL. P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO AWARD A TASK ORDER FOR EITSS INFRASTRUCTURE SUPPORT SERVICES. View parent award on USAspending | 693JK420D500002USAspending | $115,096 | Nov 1, 2021 | — – — |
| Subcontractor | Department of Transportation | PROVIDE OPERATIONAL AND ENGINEERING SUPPORT FOR THE MANAGEMENT OF DOT ENDPOINTS. THIS INCLUDES DEVELOPING AND MAINTAINING THE DOT END USER COMPUTING IMAGE AND PROVIDING TIER 3 SUPPORT FOR END USER COMPUTING ISSUES. OPERATIONAL AND ENGINEERING SUPPORT THE CONFIGURATION, UPDATES, ADMINISTRATION, OPERATIONS AND MAINTENANCE OF SAS ENTERPRISE ANALYTICS PLATFORM, SOCRATA DATA MANAGEMENT, VISUALIZATION AND PUBLISHING TOOL, AND TABLEAU DATA VISUALIZATION AND INTERACTIVE TOOL. P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO AWARD A TASK ORDER FOR EITSS INFRASTRUCTURE SUPPORT SERVICES. View parent award on USAspending | 693JK420D500002USAspending | $741,105 | Nov 1, 2021 | — – — |
| Subcontractor | Department of Transportation | PROVIDE OPERATIONAL AND ENGINEERING SUPPORT FOR THE MANAGEMENT OF DOT ENDPOINTS. THIS INCLUDES DEVELOPING AND MAINTAINING THE DOT END USER COMPUTING IMAGE AND PROVIDING TIER 3 SUPPORT FOR END USER COMPUTING ISSUES. OPERATIONAL AND ENGINEERING SUPPORT THE CONFIGURATION, UPDATES, ADMINISTRATION, OPERATIONS AND MAINTENANCE OF SAS ENTERPRISE ANALYTICS PLATFORM, SOCRATA DATA MANAGEMENT, VISUALIZATION AND PUBLISHING TOOL, AND TABLEAU DATA VISUALIZATION AND INTERACTIVE TOOL. P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO AWARD A TASK ORDER FOR EITSS INFRASTRUCTURE SUPPORT SERVICES. View parent award on USAspending | 693JK420D500002USAspending | $1,506,714 | Nov 1, 2021 | — – — |
| Subcontractor | Department of Transportation | PROVIDE OPERATIONAL AND ENGINEERING SUPPORT FOR THE MANAGEMENT OF DOT ENDPOINTS. THIS INCLUDES DEVELOPING AND MAINTAINING THE DOT END USER COMPUTING IMAGE AND PROVIDING TIER 3 SUPPORT FOR END USER COMPUTING ISSUES. OPERATIONAL AND ENGINEERING SUPPORT THE CONFIGURATION, UPDATES, ADMINISTRATION, OPERATIONS AND MAINTENANCE OF SAS ENTERPRISE ANALYTICS PLATFORM, SOCRATA DATA MANAGEMENT, VISUALIZATION AND PUBLISHING TOOL, AND TABLEAU DATA VISUALIZATION AND INTERACTIVE TOOL. P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO AWARD A TASK ORDER FOR EITSS INFRASTRUCTURE SUPPORT SERVICES. View parent award on USAspending | 693JK420D500002USAspending | $557,351 | Nov 1, 2021 | — – — |
| Subcontractor | Department of Transportation | PROVIDE OPERATIONAL AND ENGINEERING SUPPORT FOR THE MANAGEMENT OF DOT ENDPOINTS. THIS INCLUDES DEVELOPING AND MAINTAINING THE DOT END USER COMPUTING IMAGE AND PROVIDING TIER 3 SUPPORT FOR END USER COMPUTING ISSUES. OPERATIONAL AND ENGINEERING SUPPORT THE CONFIGURATION, UPDATES, ADMINISTRATION, OPERATIONS AND MAINTENANCE OF SAS ENTERPRISE ANALYTICS PLATFORM, SOCRATA DATA MANAGEMENT, VISUALIZATION AND PUBLISHING TOOL, AND TABLEAU DATA VISUALIZATION AND INTERACTIVE TOOL. P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO AWARD A TASK ORDER FOR EITSS INFRASTRUCTURE SUPPORT SERVICES. View parent award on USAspending | 693JK420D500002USAspending | $1,056,114 | Nov 1, 2021 | — – — |
| Subcontractor | Department of Transportation | PROVIDE OPERATIONAL AND ENGINEERING SUPPORT FOR THE MANAGEMENT OF DOT ENDPOINTS. THIS INCLUDES DEVELOPING AND MAINTAINING THE DOT END USER COMPUTING IMAGE AND PROVIDING TIER 3 SUPPORT FOR END USER COMPUTING ISSUES. OPERATIONAL AND ENGINEERING SUPPORT THE CONFIGURATION, UPDATES, ADMINISTRATION, OPERATIONS AND MAINTENANCE OF SAS ENTERPRISE ANALYTICS PLATFORM, SOCRATA DATA MANAGEMENT, VISUALIZATION AND PUBLISHING TOOL, AND TABLEAU DATA VISUALIZATION AND INTERACTIVE TOOL. P010258978 Parent award context Parent award agency: Department of Transportation · Federal Highway Administration Parent award NAICS: 541513 Parent award performance state: DC Parent award description: TO AWARD A TASK ORDER FOR EITSS INFRASTRUCTURE SUPPORT SERVICES. View parent award on USAspending | 693JK420D500002USAspending | $426,151 | Nov 1, 2021 | — – — |
Contract vehicles are shown only when present in the source record. Linked award numbers and vehicles open the authoritative record on USAspending.gov.
Agencies supported
- Department of CommerceGov-sourced
- Department of TransportationGov-sourced
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