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SCIENCE OF P/CVE LLC, THE
ACWORTH, GA, 30101
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Subcontracting experience
1 record from government sources. Past participation is not evidence of current teaming interest.
| Role | Agency | Description | Vehicle | Obligated | Action date | Period |
|---|---|---|---|---|---|---|
| Subcontractor | Department of Homeland Security | THE SCIENCE OF P/CVE LLC (HEREAFTER "COMPANY") IS GEORGIA-BASED SMALL BUSINESS ENTERPRISE:
A RESEARCH, EVALUATION, AND CONSULTING FIRM DEDICATED TO PREVENTING AND COUNTERING VIOLENT
EXTREMISM AND DISINFORMATION. THE COMPANY CO-DESIGNED, CO-AUTHORED, AND WAS BUDGETED AS A
SUBAWARD RECIPIENT IN THE PRESENT GRANT EXTENSION (SP00014260).
THE COMPANY’S OWNER AND DIRECTOR, MICHAEL J. WILLIAMS, PHD, SHARES RESPONSIBILITY FOR THE
PROJECT’S RESEARCH DESIGN, AND WILL SERVE AS CO-PI AND THE DAY-TO-DAY/LINE-LEVEL PROJECT MANAGER.
DURING THE PERIOD OF PERFORMANCE HIS PRIMARY ACTIVITIES INCLUDE THE FOLLOWING, IN COLLABORATION
WITH THE GSU-BASED RESEARCH TEAM.
1. ENABLE A LIVE CHAT AND TEXTING FUNCTION AS PART OF THE PARENTS FOR PEACE (P4P)
HELPLINE (INCLUDING CASE MANAGEMENT SYSTEM FOR P4P). THIS SHALL BE PERFORMED PURSUANT
TO A SCOPING REVIEW OF OFF-THE-SHELF CASE MANAGEMENT SOLUTIONS: SELECTING A SOLUTION THAT
IS BOTH FIT FOR PURPOSE AND UP-SCALABLE.
2. DEVELOP CORRESPONDING POLICIES AND PROCEDURES, IN LINE WITH P4P’S OPERATIONAL
CAPACITY AND VALUES. THIS SHALL BE PERFORMED THROUGH A CONSENSUS PROCESS (I.E., BETWEEN
THE RESEARCH TEAM AND P4P), AND SHALL BE INFORMED BY THE RESEARCH TEAM’S PREVIOUSLYDEVELOPED,
EVIDENCE-BASED HELPLINE REFERRAL PROTOCOLS AND PROCEDURES (SEE DHS AWARD
HSHQDC-16-C-B0028). IN ADDITION, HELPLINE OPERATORS WILL BE ASKED TO PARTICIPATE IN
COGNITIVE INTERVIEWING TO ASSESS CONTENT VALIDITY (WHETHER POLICIES AND PROCEDURES ARE
UNDERSTANDABLE TO HELPLINE OPERATORS).
3. DEVELOP OR UPDATE P4PS HELPLINE TERMS OF SERVICE & PRIVACY POLICY FOR THEIR
WEBSITE, AS WELL AS A SHORTENED VERSION TO BE SENT TO EACH USER AT THE BEGINNING OF THEIR
TEXT ENGAGEMENT WITH THE HELPLINE. THIS SHALL BE DONE IN ACCORDANCE WITH EXISTING
HELPLINE POLICIES IN THE US AND BASED ON A REVIEW OF THE RELEVANT LITERATURE.
4. DEVELOP QUALITY ASSURANCE MEASURES. THIS SHALL COMPRISE A SURVEY (TO BE
DEVELOPED BY THE RESEARCH TEAM) TO BE IMPLEMENTED AT THE END OF THE FIRST TEXT-MESSAGE
EXCHANGE, SUCH AS A LIKERT SCALE SURVEY, TAKING LESS THAN 60 SECONDS TO COMPLETE,
MEASURING SATISFACTION WITH THE TECHNOLOGY, STAFF RESPONSES, AND WHETHER THE INQUIRER WAS
HELPED.
5. MARKET THE HELPLINE TO INTENDED USERS. THIS SHALL BE PERFORMED THROUGH BOTH PRINT
AND ONLINE MEDIA (INCLUDING MAINSTREAM SOCIAL MEDIA, E.G., FACEBOOK), AND DEVELOPED A)
IN ACCORD WITH CONTEMPORARY THEORIES OF SOCIAL PSYCHOLOGY, AND B) IMPLEMENTED IN A WAY
THAT AFFORDS STATISTICAL COMPARISONS OF THE RELATIVE EFFECTIVENESS OF THE MARKETING
MODALITIES.
6. REASSESS THE NEWLY DEVELOPED POLICIES AND PROCEDURES (ONCE THE CHAT AND TEXTING
HELPLINE GOES LIVE). THIS SHALL BE PERFORMED THROUGH A CONSENSUS PROCESS (I.E., BETWEEN
THE RESEARCH TEAM AND P4P), WITH SPECIAL CONSIDERATION TOWARD UPSCALING THE ENTERPRISE.
STATEMENT OF WORK
PURSUANT TO DHS GRANT: 70RSAT20CB0000022/P00009)
P. 2 OF 2
7. ASSESS THE EFFECTIVENESS OF THE MARKETING, PROTOCOLS, AND IMPLEMENTATION OF THE
NEW CHAT/TEXT CAPABILITY. THIS SHALL BE PERFORMED THROUGH MIXED (QUANTITATIVE AND
QUALITATIVE) METHODS. SPECIFICALLY, THE MARKETING MATERIALS SHALL BE COMPARED FOR
STATISTICALLY SIGNIFICANT DIFFERENCES, WITH RESPECT TO THE VOLUME OF INCOMING REFERRALS, PER
MARKETING MODALITY (PRINT VS. ONLINE/SOCIAL MEDIA OUTLETS).
THE ABOVE WORK SHALL BE PERFORMED WITHIN 24 MONTHS FROM COMMENCEMENT.
DELIVERABLES TO DHS S&T (VIA GSU)
• DETAILED PROJECT MANAGEMENT PLAN, INCLUDING PROJECT SCHEDULE.
• DRAFT MARKETING MATERIALS INTENDED TO PROMOTE THE LIVE-CHAT AND TEXTING HELPLINE.
• REVISED/FINAL MARKETING MATERIALS.
• FINAL REPORT OF THE PILOT TEST AND ASSESSMENT.
• COPIES OF ALL DATA FILES DEVELOPED BY THE RESEARCH TEAM, AND ACCOMPANYING CODEBOOKS,
PROTOCOLS, ETC., SHALL BE SUBMITTED TO GSU. SP00014620-01 Parent award context Parent award agency: Department of Homeland Security · Office of Procurement Operations Parent award NAICS: 541720 Parent award performance state: GA Parent award description: RESEARCH AND DEVELOPMENT (R&D) RELATED TO TESTING THE EFFECTIVENESS OF CRISIS-CENTER REFERRAL PROTOCOLS THROUGH A TEXT-ENABLED CALL CENTER TO HANDLE POTENTIAL CASES OF VIOLENT EXTREMISM AND PRODUCE DATA-DRIVEN, THEORETICALLY-INFORMED ANALYSIS. View parent award on USAspending | — | $59,800 | May 22, 2024 | — – — |
Contract vehicles are shown only when present in the source record. Linked award numbers and vehicles open the authoritative record on USAspending.gov.
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